Standard Terms and Conditions of Contract for Travelstart
All services rendered by or on behalf of TravelLab Mauritius Ltd (‘Travelstart’ to the Client/s are
to the terms and conditions (‘the Conditions’) set out below.
Travelstart, located at 1st Floor Building B, Nauitica Commercial Centre, Royal Road, Black River,
is part of the TravelLab Group, located at Sebbarp Kvarnhem, 24162, Löberöd, Sweden.
The following Terms and Conditions should be read and understood prior to confirming your travel. Do not
confirm any booking unless you understand and agree with the following terms and conditions.
By proceeding to book you agree and accept the Terms and Conditions of the Travelstart Website and
travel Partners. You further acknowledge that Travelstart operates as a reseller of flights and all
content that appears on our website is sourced from a GDS (Global Distribution Service) or from the
Airline Directly via an Application Programming Interface (API). Whilst every effort is made to ensure
that systems are updated to take into account any travel restrictions that may exist at the time of
booking, it may be possible that there is a delay in the GDS or Airline system updating to accommodate
all travel restrictions that may be imposed. By booking the selected flight with us, you confirm that
you have checked that there are no travel restrictions, in both your country of departure, transit and
arrival, that may affect your booking and that you have satisfied yourself on behalf of all travellers
in the booking that you can proceed with the booking. Please also check the entry requirements of your
destination country as a quarantine period or testing might be a requirement when flying in from GCC
(Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates) and Egypt.
Travelstart cannot be held liable for any operational changes, cancellations or consequential damages
incurred by you, or any passenger in the booking, in the event that flights are not able to operate as
planned, including any disruptions, cancellations or changes to planned schedules. Please note that in
the event that a flight is disrupted or cancelled due to travel restrictions being imposed that each
airline will have their own policy in this regard, which will apply to your booking.
Nature of the Services Rendered by Travelstart
Travelstart renders the service of hosting an online search and booking portal, with its primary focus on
the travel and accommodation industries (‘the Services’) pursuant to which the general public shall
have access to the portal,
be entitled to set certain travel, accommodation and/or other service criteria based on information
gleaned from the internet,
request quotations and
be entitled to confirm bookings and place reservations relating to travel, accommodation and/or
other service requirements.
For the avoidance of doubt, the services do not include any advisory or consultancy services, unless you
choose to speak to a Travelstart Live Agent.
The Client and Authority
Any person(s) wishing to utilise the services, indicates their acceptance of these Terms and Conditions
by proceeding with the booking on the passenger information page, prior to the conclusion of any
transaction with Travelstart. Upon doing so, such person is DEEMED TO HAVE READ, UNDERSTOOD AND
these Terms and Conditions and to have the authority to do so on behalf of the person/Company in whose
name the ultimate reservation or booking is made (collectively referred to as ‘the Client(s)’).
Please be advised that unless requested otherwise upon making the reservation, Travelstart is authorised
to engage with any Passenger listed in a booking, in as long as that Passenger is able to provide the
reference number for the booking. Travelstart accepts no responsibility for any changes made by any of
the listed Passengers in a booking.
Third Party Service Providers
Travelstart provides Clients with the services either itself or acting on behalf of Principals engaged in
or associated with the travel and/or accommodation industries, such as airlines, hotels and/or other
service providers or suppliers (collectively referred to as ‘the Principal’). Travelstart represents the
Principal as agents only AND ACCORDINGLY ACCEPTS NO LIABILITY for any loss, damage (including
profits or consequential or special damages), injury, illness, harm or death (except if such loss or
damage arises from the gross negligence or wilful misconduct of Travelstart or any person acting for or
controlled by Travelstart), which any Client may suffer as a result of any act or omission on the part
of or the failure of the Principal to fulfil their obligations, whether in relation to travel
arrangements, accommodation or otherwise. When you make a booking with us, you acknowledge and agree
that we act only as an agent for the third party service provider, which is solely responsible to
provide you with the travel or service which you have booked. The contract in use by the Principal
(which is often constituted by the ticket issued by the Principal), shall constitute the sole contract
between the Principal and the Client and any RIGHT OF RECOURSE the Client may have, will be
against the Principal. Travelstart shall, as soon as possible after the confirmation of the Client’s
booking, provide to the Client the identity of the Principal.
Please be advised that when making an online booking it is not possible to display the fare conditions of
a particular ticket. Should you wish to inquire about this before confirming a booking you should
contact a Live Agent for assistance.
Please be aware that Third Party Service Providers (Airlines) may charge extra for certain items such as:
seating, special meal requests or printing boarding passes. This is subject to change without notice to
you. By agreeing to these terms and conditions upon making your booking you agree to accept this
It is the Client’s responsibility to familiarise themselves with such terms and conditions (‘the
The specific airline's, or third parties' terms and conditions may apply.
Once the Client has (i) completed all applicable fields to initiate an enquiry regarding a particular
trip, tour, mode of travel, preferred accommodation and/or other service on Travelstart’s
or Mobile Application (together, ‘the Sites’), or (ii) initiated such
an enquiry with Travelstart by any other means of communication including by means of access to the
Sites via booking kiosks, if applicable, interactions with affiliates (collectively referred to as ‘the
Enquiry’), the Sites will prepare and provide the Client with the projected total cost of the Enquiry
(online, by email, by SMS or telephonically) (‘the Quote’). THE QUOTE IS ACCEPTED by the Client
Client proceeds with the steps as specified on the Sites or accepts the Quote telephonically or via
Full payment of the total value of the Quote (‘the Payment’) is required in order to confirm reservations
with the relevant Principal/s (‘the Booking’). Once the online booking or booking affected by
Travelstart has been completed and the Client has authorized Travelstart to process the payment by
submitting the booking for reservation, the Client will be supplied with an email that will contain the
final details of the booking (‘the Booking Confirmation Form’). IN THE CASE OF AIR TICKETS, FULL
FOR THE BOOKING NEEDS TO BE MADE AND REFLECT IN THE BANK ACCOUNT OF TRAVELSTART BY MIDNIGHT in
accordance with the local time on the day that the booking was made in order to guarantee the fare
quoted according to the Booking Confirmation Form.
Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you
are purchasing may only be partially-refundable or non-refundable. To verify this before booking online
please contact our offices.
The Client ACKNOWLEDGES that it has selected the itinerary and destination(s) constituting the
based on information gleaned from the internet. He/she ALSO ACKNOWLEDGES that the internet
been compiled and is managed and updated by the Principal, and that Travelstart has no control over
information compiled by the Principal. Accordingly TRAVELSTART CANNOT AND DOES NOT GUARANTEE that
itinerary and/or any destinations will comply in whole or in part with those advertised on the internet
by or on behalf of the Principal. Any right of recourse in that regard will be against the Principal. In
addition to the aboveTravelstart cannot be held liable for incorrect availability being displayed by the
Principal and we cannot be held liable if the seats selected are not available.
Payment and Payment Terms
The Payment is due immediately by Visa, Master, American Express or Diners Credit Card, Electronic Funds
Transfer, Cash Deposit at a bank, or a Kiosk booking, cash payment to the Kiosk teller, whichever is
applicable, and must reflect in the bank account of Travelstart by midnight of the local time on the day
that the booking was made. If the Payment is not received as stated above, Travelstart or Principal
involved RESERVES THE FULL RIGHT TO CANCEL THE BOOKING, in which event the full Payment (less any
cancellation and administration fees) shall be refunded to the Client within 48 hours of the
cancellation being processed. In the event that the Payment was made after the aforementioned deadline,
and should Travelstart inform the Client by means of a revised Quote that the booking remains available
at a higher price, the Client may choose to proceed with the booking at such higher price, in which
event the CLIENT WILL BE LIABLE for any difference between the original Quote and such higher
the revised Payment must reflect in the bank account of Travelstart before the deadline stipulated in
the revised Quote in order to secure the booking.
All transactions are processed in local currencies unless otherwise specified. The applicable conversion
charges (‘Additional Charges’) may therefore be levied by your merchant bank if payment is made from
another country outside of the country you are booking in and/or in another currency other than local
currency. The Additional Charges are driven by the global treasury of the applicable credit card and are
impacted by the change in daily exchange rates. Travelstart shall therefore NOT BE HELD LIABLE for any
Additional Charges levied by the applicable merchant, or bank pursuant to the confirmation of a
booking.Travelstart, or Travelstart for Business does not offer credit, unless otherwise agreed.
Quotes are provided at the ruling daily exchange rate. Until Travelstart has received Payment, we
THE RIGHT to amend any Quote. Should the Quote be increased as a result of an exchange rate
the CLIENT UNDERTAKES TO PAY FOR ANY INCREASE ON DEMAND. Any decrease in the QUOTE prior to the
Payment will be reflected in the Quote itself. The onus will be on the Client to check that there have
been no changes in the Quote prior to making the Payment. Airfares are subject to the price and
conditions quoted by the airlines. However, once Payment has been received, the Quote is guaranteed,
PROVIDED THAT the payment was made by midnight on the day that the booking was made. Should the
be a group booking and the group number deviate from the number required for the booking, the
PRINCIPAL MAY RESERVE THE RIGHT to re-cost the Quote and raise a surcharge. Should any Client
refuse to accept
pay such surcharge, it may result in the Principal CANCELLING THE BOOKING AND RETAINING any
made, and Travelstart will be entitled to retain any service fees charged. Travelstart/Travelstart for
Business accepts no liability for bookings that have been cancelled because no payment has been
These fees cover the costs incurred by Travelstart in booking and servicing your travel reservation. We
also reserve the right to charge an additional service fee for any additional services rendered, such as
cancellation requests or changes to your booking.
Please be advised that service fees and products are non-refundable in case of a cancellation. Service
fees vary depending on the number of Passengers in a booking, the service provider or the destination
and the service being provided. Should you book online these fees will be clearly displayed on the
Payments Page before your booking is confirmed. Should you book with a live agent these will appear on
An amendment fee per booking may be levied for any changes to the confirmed itinerary and or ticket. The
Travel Agent’s amendment fee is charged in addition to any amendment fees which may be charged by the
The proposed travel arrangements are made on the EXPRESS CONDITION that Travelstart, its employees
agents, shall not be responsible for, and shall be exempt from, all liability in respect of loss, damage
(including loss of profits or consequential or special damages), accident, injury, illness, harm,
trauma, death, delay or inconvenience (collectively, ‘Losses’) to any Client (which shall be deemed to
include the heirs, executors, administrators or assigns of the Client), their luggage, or other
property, wherever, whenever and however the same may occur (except if such Losses arise directly or
indirectly from the gross negligence or wilful misconduct of Travelstart or any person acting for or
controlled by Travelstart, in which case such claim shall be lodged in writing with
Travelstart within 30 (thirty) days after the occurrence of the alleged Loss, and such liability shall
be limited to USD 600 per Client per booking). The CLIENT INDEMNIFIES AND HOLDS HARMLESS
any person acting for or controlled by Travelstart accordingly.
It is STRONGLY ADVISED that all Clients take out adequate insurance cover in order to cover instances
such as cancellation due to illness or injury, personal accident and personal liability, loss of or
damage to baggage and sports equipment. (Note that this is not an exhaustive list). Travelstart will
BE RESPONSIBLE OR LIABLE if the Client fails to take adequate insurance cover. It shall not be
obligatory upon Travelstart to effect insurance for the Client (since this service does not fall within
the scope of the Services) except upon detailed instructions given in writing by the Client. All
insurance effected by Travelstart pursuant to such instruction will be subject to such exceptions and
conditions as may be imposed by the insurance company or underwriters accepting the risk. Travelstart
shall NOT BE OBLIGED to obtain separate cover for any risks so excluded. Should the insurers
their liability for any reason, the Client will have recourse against the insurers only. Please note
that various credit card companies offer limited levels of travel insurance, which in Travelstart’s view
may not be sufficient cover for international travel. The CLIENT IS ADVISED to check with their
respective credit card companies in order to obtain the specific details of the cover offered, and
determine whether this is sufficient for the Client’s requirements.
Documents (for example booking confirmations, itineraries etc.) shall only be prepared and released to
the Client on receipt of the Payment.
Name Change Requests
Upon confirming your booking we advise you to CHECK THE SPELLING OF YOUR AND ALL PASSENGER’S NAMES
ensure that it is as per the passport/identity document. Should the spelling of any traveller's name not
match the passport/identity document the airline may not allow you to board the plane or should you
require a name change, and should it be permissible, airline penalties may apply. Please note that some
airlines do not allow name changes for any reason whatsoever and may require you to buy a completely new
ticket. Travelstart accepts no liability in this regard.
Passports, Visas & Health
It is ENTIRELY THE CLIENT’S RESPONSIBILITY to ensure that all passports and visas are current,
obtained on time, have sufficient blank pages, will be valid for six months after return to their home
country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where
required, have been obtained. The Client is STRONGLY ADVISED to check the relevant requirements
their destination and any transit countries before travelling. Travelstart will endeavour to assist the
Client if requested, but such assistance will be at Travelstart’s discretion (since this service does
not fall within the scope of the Services) and the Client acknowledges that in doing so, Travelstart IS
NOT ASSUMING ANY OBLIGATION OR LIABILITY AND THE CLIENT INDEMNIFIES TRAVELSTART against any
of the Client’s failure to comply with any such requirements. It is the CLIENT’S DUTY to
him/herself with the inherent dangers of and mental and/or physical condition required for the proposed
Warning: Malaria and other tropical Diseases
Certain parts covered by the Client’s itinerary may be areas where there is a HIGH-RISK of malaria
and other tropical diseases such as yellow fever. It is ENTIRELY THE CLIENT’S RESPONSIBILITY to
check if any parts of their itinerary fall in high-risk areas and the Client is STRONGLY ADVISED
the necessary precautions in this regard and hence we recommend that the Client checks with their
medical practitioner and/or travel clinic well before departure.
In the event of the Client cancelling the booking, Travelstart shall have the RIGHT TO EITHER
amount of, or retain an amount of the Payment and claim reasonable damages suffered by Travelstart,
provided that Travelstart shall not impose any cancellation fee or claim any damages in respect of a
booking or reservation if the Client is unable to honour the booking or reservation due to the death or
hospitalisation of the Client. The Principals may reserve the RIGHT TO CANCEL any services prior
departure, in which event the Payment (less Travelstart’s service fee) will be refunded by the Principal
to the Client without any further obligation on the part of Travelstart. Travelstart will CHARGE A
for processing the request for refund. Clients should refer to the “Refunds” section of these
Conditions, as well as the cancellation provisions contained in the Principal’s Conditions or the Sites.
Principals may charge cancellation fees over and above the cancellation fees charged by Travelstart in
terms of this Condition. Please note that should you have booked a ticket with more than one flight (eg:
CPT - JHB - MAU) you may only use your tickets in the sequence they were booked. If you do not check in
for your first flight the Airline reserves the right to cancel all of the remaining flights on that
ticket and your ticket will become invalid. You will not get any money refunded for parts of the tickets
n the unlikely event of there being an unscheduled extension to the final itinerary caused by flight
rescheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of
Travelstart, its agents or the Principal, any EXPENSES RELATING TO SUCH UNSCHEDULED EXTENSIONS (HOTEL
ACCOMMODATION ETC.) WILL BE FOR THE CLIENT’S ACCOUNT. The Client should confirm whether any of
expenses may be covered by travel insurance, should this be applicable, it is the Client’s
responsibility to confirm the specific provisions of the travel insurance. In most instances the
Principal/s will make the change/s/disruption/s known to Travelstart and in this instance, time
permitting, Travelstart will make every effort to pass this information onto you using the contact
details provided at the time of making the booking. Please note that it is the Principal’s duty
inform the person who made the booking of any changes to the booking, however there are times when
information is not timeously relayed so it is important to ensure that when travelling you have
to the email address used at the time of making the booking. It is also recommended that both 72
and 24 hours before flying you confirm your itinerary both when departing from your country of
and when making your return journey. Once checked in you will be notified in the unlikely
changes to your flight. Travelstart cannot be held liable for failing to advise you of any changes, even
when these changes had been communicated by the Principal/s to us as there may be delays in relaying
this information to you, due to operating hours or technical delays.
Itinerary Variations and Transfers
While every effort is made to keep to the final itinerary, the Principals reserve the right to make
changes intended for the Client’s convenience e.g. in some cases, weather conditions can necessitate an
alteration in the itinerary. Any such variations in the final itinerary do not constitute any reason for
a refund and Travelstart shall NOT BE HELD LIABLE for any such variations. IT IS THE CLIENT’S
RESPONSIBILITY to check each amendment to the itinerary. Please note that no passenger who has
utilised an outgoing flight on a return ticket will be allowed to make use of the return trip, except
where, should it be permissible, prior arrangement has been made with the airline.
Promotional products and packages offered on promotion and under discounted rates are valid for a limited
period. Any deposits or payments made in full for confirmed bookings during this period are
non-refundable, non-exchangeable or non-changeable (subject to the relevant Consumer law), unless
otherwise specified at the time of booking. Deposits only apply to offline bookings, as agreed between
the Client and Travelstart.
The person listed as the driver of the vehicle must present one of the GCC (Bahrain, Kuwait, Oman, Qatar,
Saudi Arabia, the United Arab Emirates) or an Egypt driver’s licence or an international driver’s
licence when renting a car overseas. When collecting a car rental the driver must also have a valid
credit card to present at the time of collection. The credit card must be in the name of the
the vehicle.If a credit card was used to pay for the booking, in most cases it should be the same card.
Please be aware that specific terms and conditions of selected car rental companies will apply to your
booking. Please refer to terms and conditions below. Please note that this list is not exhaustive and
should the specific terms and conditions of the Service Provider not be listed please ensure that you
make an effort to locate them and peruse them before making your booking.
These Conditions shall be governed by the law of the country where the Seller is located and the
jurisdiction of local courts will govern the relationship between the Client and Travelstart.
Clients who have special requests must specify such requests in writing to Travelstart at least 48 hours
prior to their outbound flight. Whilst Travelstart will use its best endeavors to accommodate any such
requests, it does NOT GUARANTEE that it will always be able to do so.
Amendments of these Conditions
Travelstart reserves the right to make changes to these terms and conditions without further notice to
the Client. In this instance the terms and conditions applicable at the time of making the booking will
remain relevant to the respective booking.
NO REFUNDS will be considered in any circumstances whatsoever by Travelstart if the
Client has not purchased the “Trip Cancellation and Refund Guarantee Product” at the time of making the
booking. Refunds by the Principals will be subject to their respective terms and conditions. Travelstart
will charge a fee for processing a request for refund. Principals may charge refund fees above those
stated here. Some air tickets are completely non-refundable according to airline fare rules.
Cancellations for any reason whatsoever, including medical reasons, death in the family, strikes, wars,
weather, natural disasters, airline default or government travel warnings will not entitle you to any
refund in the case of non-refundable tickets nor of waiving the cancellation penalties in the case that
the tickets can be refunded. If tickets can be refunded, cancellation penalties are imposed by the
airline. Trip cancellation and interruption insurance are therefore highly recommended. For the best
coverage, travel insurance should be purchased at the same time as the airline tickets.
Once we have established the possible refund you are entitled to, we will request it with the airline or
hotel on your behalf. For flight bookings the refund will be made by the airline directly to the account
the booking was originally paid with. This can take as long as 6 (six) months to a year or longer to
obtain from the airline. Standard processing time for refunds is 6 to 8 weeks depending on the
For hotel bookings, the supplier will refund Travelstart and we’ll refund the credit card you used when
making your reservation. This usually takes approximately 4 weeks.
Foreign Exchange Regulation Compliance
Foreign Exchange Regulation Compliance is EXCLUSIVELY THE CLIENT’S RESPONSIBILITY. This will apply
especially when the Client instructs Travelstart to make and pay for travel arrangements on the
E-ticketing: Documents Required for Travelling
It is the CLIENT’S EXCLUSIVE RESPONSIBILITY to ensure that he/she is in possession of all relevant
documents prior to commencing with his/her travels. For example, the Client must be ready to show their
passport or identity document and e-ticket at the check-in counter of the airline concerned, or, to the
extent applicable, their passport or identity document at the check-in counter for their accommodation.
Certain airlines require the physical credit card, used to make payment, to be presented at check-in or
a copy of the credit card and the cardholder’s ID, in addition to the above mentioned documents. The
requirement to have a valid passport or identity document and/or an unabridged birth certificate will
apply to all members of a travelling party and for each minor travelling (including infants).
If the Client requests or instructs Travelstart to effect bookings via the internet, the Client
IRREVOCABLY AUTHORIZES Travelstart to do the following on its behalf (1) make any selections of
the proposed travel arrangements (2) inform the Client of the prices attached to the proposed travel
arrangements PRIOR TO CONFIRMING the booking and (3) make payment for such booking and ancillary
Limitation of Liability
TRAVELSTART, ITS OFFICERS, DIRECTORS, SERVANTS OR AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY
CLAIM, LOSS, DAMAGE OR INJURY SUFFERED BY ANY PERSON WHETHER TO THEIR PERSON OR PROPERTY, HOWSOEVER
CAUSED WHETHER OR NOT ARISING FROM ANY ACT, OMISSION, DEFAULT, OR NEGLIGENCE ON THE PART OF TRAVELSTART,
UNLESS SUCH CLAIM IS DUE TO THE GROSS NEGLIGENCE OR WILFUL CONDUCT OF TRAVELSTART AND SUCH CLAIM IS
LODGED IN WRITING WITH TRAVELSTART WITHIN 30 (THIRTY) DAYS AFTER THE DATE ON WHICH THE BOOKING IS MADE.
SUCH LIABILITY SHALL BE LIMITED TO THE VALUE OF THE CLIENTS BOOKING WITH TRAVELSTART PER CLIENT PER
BOOKING AND UNDER NO CIRCUMSTANCES WILL TRAVELSTART BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR
In the event that Travelstart has to engage a lawyer to enforce any of its rights in terms of these
Conditions or otherwise, and in the event that Travelstart is successful in the enforcement of such
rights, the CLIENT WILL BE LIABLE for all legal fees at an attorney and own client scale.
Subject to statutory constraints or compliance with an order of court, Travelstart undertakes to deal
with all Client information of a personal nature on a strictly confidential basis.
Confirmation of Travel Arrangements
It is advisable that all onward travel arrangements (local, international and on return to your
destination, domestic connecting flights) be RECONFIRMED BY THE CLIENT 72 (seventy-two) hours
departure with the airline.
You agree that your use of our social media pages which include but are not limited to Facebook pages,
Instagram, Twitter, will not be defamatory, unlawful, obscene, offensive, hateful, abusive,
inflammatory, threatening, invasive of anyone’s privacy, or otherwise contain objectionable comments
and/or content. We do not tolerate any form of discrimination on grounds of race, sex, religion,
nationality, disability, religion or belief, sexual orientation, being a transsexual person, or age.
We reserve the right to remove any comment, thread or content without prior warning to you. We also
reserve the right to bring legal proceedings against any individual for a breach of these rules or law
generally, or take such other action as we reasonably deem appropriate.
If you are dissatisfied with us or your travel booking, you must submit your complaint to us through our
dedicated customer experience team, within 96 (ninety six) hours of returning from your travel, in order
for us to investigate the complaint efficiently and to ensure that we are provided with a fair
opportunity to rectify the situation and mitigate any losses or damage. Any and all third party claims
must be made directly with the Third Party Service Provider of the travel product supplied. Stolen or
lost luggage must be reported to the airline prior to leaving the airport.
We value your feedback. If you have a compliment, complaint or wish to share your experience with us,
please contact customer care at: [email protected]
General Terms and Conditions for Online Bookings
Please note that over and above the online terms and conditions as set out below (‘the Online
Conditions’), all online bookings made via the Sites are subject to the Conditions which appear above.
Where there is a conflict between the two, the Conditions will prevail..
The Sites are owned by Travelstart and the domain names are registered in the name of Travelstart. All
intellectual property rights in and to the aforementioned vests in Travelstart. None of the content or
data found on the Sites may be reproduced, sold, transferred, or modified without the express written
permission of Travelstart.
Copyright and Trademark Notices
All contents of the Sites are registered to: Travelstart, Travelstart and the blue circle
logo are trademarks (whether registered or unregistered) of Travelstart. All rights in and to any
copyright or registered or unregistered trademarks of Travelstart remain strictly reserved. Other
product and/or company names mentioned in the Conditions and/or the Online Conditions may be the
trademarks of their respective owners.
Changes and Modifications of these Terms and Conditions
Travelstart may make future changes, deletions or modifications to the Online Conditions, information,
graphics, products, features, functionality, services, and links at any time without notice and the Client’s
subsequent viewing or use of the Sites and/or the conclusion of a transaction with Travelstart will
CONSTITUTE THE CLIENT’S AGREEMENT to such changes, deletions and modifications, as the case may be.
CLIENT AGREES TO ACCEPT AND BE BOUND BY the Online Conditions and notices which are in effect at the
the Client’s use of the Sites and facilities.
Access and Use
The Sites are offered to the Client ON CONDITION THAT THE CLIENT ACCEPTS, without modification,
Online Terms. By clicking “continue” on the Passenger Information Page, prior to any conclusion of any
transaction on the Sites, the Client agrees to all the Online Conditions and notices.
Access to and use of the Sites are ENTIRELY AT THE CLIENT’S RISK. Travelstart may discontinue or
the Sites at any time without notice, and it may block, terminate or suspend any Client’s access at any
time for any reason in its sole discretion, even if access continues to be allowed to others (provided
that such right to block, terminate or suspend any Client’s access is not exercised unfairly on the
basis of one or more grounds of unfair discrimination).
Personal and Non-Commercial Use Limitation
The Sites are for the Client’s personal and non-commercial use. The content and information on the Sites
(including, without limitation, price and availability of travel, accommodation and/or other services),
as well as the infrastructure used to provide such content and information, is proprietary to
Travelstart or the Principals. Accordingly, the CLIENT UNCONDITIONALLY AGREES not to use the
its contents or information for any purpose (direct or indirect) other than conducting enquiries and
making bookings for personal, non-commercial use, such as (for example) for reselling purposes. Whilst
the Client may make limited copies of its travel itinerary and related documents for travel,
accommodation and/or other services purchased through the Sites, the CLIENT AGREES not to modify,
distribute, transmit, display, perform, reproduce, publish, license, create derivative works from,
transfer, or sell or re-sell any information, software, products, or services obtained from the Sites.
In addition, whether or not the Client has a commercial purpose, the CLIENT AGREES NOT TO:
access, monitor or copy any content or information of the Sites using any means such as robot,
spider, scraper or other automated means or any manual process for any purpose without express
written permission of Travelstart;
violate the restrictions in any robot exclusion headers on the Sites or bypass or circumvent other
measures employed to prevent or limit access to the Sites;
take any action that imposes, or may impose, in the discretion of Travelstart, an unreasonable or
disproportionately large load on the Travel Agent’s infrastructure; or
deep-link to any portion of the Sites (including, without limitation, the purchase path for any
travel services) for any purpose without express written permission of Travelstart.
The information, software, products, and services published on the Sites may include inaccuracies or
typographical errors. In particular, Travelstart DOES NOT GUARANTEE THE ACCURACY of the hotel,
other travel products displayed on the Sites (including, without limitation, photographs, lists of hotel
amenities, general product descriptions, etc.), much of which information is provided by the respective
Principals. Travelstart DISCLAIMS LIABILITY for inaccuracies relating to the aforementioned
and descriptions. Hotel ratings displayed on the Sites are intended as only general guidelines, and
Travelstart DOES NOT GUARANTEE THE ACCURACY of the ratings. Changes are periodically added to the
Travelstart may make improvements and/or changes on the Sites at any time, in accordance with the
provisions of the clause named ‘Changes and Modifications of the Online Conditions’. Travelstart makes
NO REPRESENTATIONS about the suitability of the information, software, products, and services
‘the Relevant Information’) contained on the Sites for any purpose, and the inclusion or offering for
sale of any products or services on the Sites DOES NOT CONSTITUTE ANY ENDORSEMENT OR
such products or services by Travelstart. For the avoidance of doubt, the services rendered by
Travelstart do not include advisory or consultancy services. All Relevant Information is PROVIDED ‘AS
IS’ WITHOUT WARRANTY of any kind.
The Travel Agent hereby DISCLAIMS ALL WARRANTIES AND CONDITIONS with regard to the Relevant
including all implied warranties and conditions of merchantability, fitness for a particular purpose,
title, and non-infringement. The Principals are independent contractors and not agents or employees of
Travelstart or its affiliates. Affiliates include websites which click-through to the Website.
Travelstart is NOT LIABLE for the acts, errors, omissions, representations, warranties, breaches
negligence of any such Principals or for any personal injuries, death, property damage, or other damages
or expenses resulting thereof. Travelstart and its affiliates HAVE NO LIABILITY AND WILL MAKE NO
in the event of any delay, cancellation, [overbooking], strike, force majeure or other causes beyond
their direct control, and it has NO RESPONSIBILITY for any additional expense, omissions, delays,
re-routing or acts of any government or authority, it being recorded that the Client’s recourse in this
regard (if any) will be governed by the terms of its contract with the relevant Principals.
In no event shall Travelstart and/or their respective suppliers be liable for any direct, indirect,
punitive, incidental, special, or consequential damages arising out of, or in any way connected with,
the use of the Sites or with the delay or inability to use the Sites, or for any information, software,
products, and services obtained through the Sites, or otherwise arising out of the use of the Sites,
whether based on contract, tort, strict liability, or otherwise, even if Travelstart and/or its
respective suppliers have been advised of the possibility of damages. Because some states/jurisdictions
do not allow the exclusion or limitation of liability for consequential or incidental damages, the above
limitation may not apply to you.
By offering travel for sale to particular international destinations on the Sites, Travelstart does
REPRESENT OR WARRANT that travel to such points is advisable or without risk, and is NOT
damages or losses that may result from travel to such destinations.
It is the Passenger's responsibility
to check that there are no travel bans and/or advisories in place that may impact on the booking/s.
Travelstart cannot be held responsible for any booking/s made by any passenger that contravenes any
travel advisory and/or ban that may be in place at the time of making the booking/s.
The Client AGREES TO DEFEND AND INDEMNIFY Travelstart and any of their officers, directors,
agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines,
penalties or other costs or expenses of any kind or nature including, but not limited to, reasonable
legal and accounting fees, brought by:
the Client or on the Client’s behalf [in excess of the liability described above]; or
by third parties as a result of
the Client’s breach of the Online Conditions and notices or any other documents
the Client’s violation of any law or the rights of a third party; or
the Client’s use of the Sites.
No Unlawful or Prohibited Use
The Client WARRANTS UNCONDITIONALLY that the Client will not use the Sites for any purpose that is
unlawful or prohibited by the Online Conditions and notices or any other prohibitions unlawful in terms
of the local laws.
Links to Other Websites
There are links on the Sites which allow a Client to visit the sites of third parties. Neither these
Sites nor the companies to whom they belong are controlled by Travelstart and it makes NO
REPRESENTATIONS AND GIVES NO WARRANTIES concerning the information provided or made available on
Sites nor the quality or acceptability of the products or services offered by any persons or entities
referenced in any such Sites. Travelstart’s inclusion of hyperlinks to such websites does NOT IMPLY
ENDORSEMENT of the material on such websites or any association with its operators. Travelstart
tested and MAKES NO REPRESENTATIONS regarding the correctness, performance or quality of any
found at any such Sites. The CLIENT SHOULD RESEARCH AND ASSESS THE RISKS which may be involved in
accessing and using any software on the internet before using it. The CLIENT INDEMNIFIES
against any claims for loss or damage arising from the Client’s use of or of information gained from
accessing any such linked Sites.
Please note that the use of this Website and the Mobisite is subject to the STC and specifically subject
to local law and the jurisdiction of local courts.
Use of the Sites are unauthorized in any jurisdiction that does not give effect to all provisions of the
Online Conditions, including, without limitation, this paragraph.
THE CLIENT AGREES that no joint venture, partnership, employment, or agency relationship
exists between the Client and Travelstart as a result of this agreement or use of the Sites.
Travelstart’s performance of this agreement is subject to existing laws and legal process, and nothing
contained in this agreement is in derogation of Travelstart’s right to comply with law enforcement
requests or requirements relating to the Client’s use of the Sites or information provided to or
gathered by Travelstart with respect to such use.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law
including, but not limited to, the warranty disclaimers and liability limitations set forth above, then
the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that
most closely matches the intent of the original provision and agreement shall continue in effect.
This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement
between the Client and Travelstart with respect to the Sites and it supersedes all prior or
contemporaneous communications and proposals, whether electronic, oral, or written, between the customer
and Travelstart with respect to the Sites.
Any rights not expressly granted to Travelstart herein remain reserved.
Should any person elect to publish any review pertaining to Travelstart, any of its affiliated companies or
its mobile application (Flapp), you agree to give your express consent to allow Travelstart to publish the
review on any of their platforms or in any communications sent out by the Company. Travelstart undertakes to
never publish any names of the reviewers without their consent.
Communication from Sites
By making a booking on any Travelstart platform, the client agrees to receive
transactional and promotional communications from the site. The client may opt out of promotional
communications at any time, however transactional communication with regards to any bookings will
continue to be sent.
All the terms and conditions displayed on the Sites constitute the entire terms of the relationship
between the parties. There exist no other terms, conditions, warranties, representations, guarantees,
promises, undertaking or inducements of any nature whatsoever (whether verbal, written or electronic)
regulating the relationship and the CLIENT ACKNOWLEDGES that he/she has not relied on any matter
thing stated on behalf of Travelstart or otherwise that is not included herein.
Newsletter Terms and Conditions
By subscribing to our newsletter you agree to receive emails from us. The aim of our newsletter service is
to keep our Customers updated about promotions, deals or other services as we deem necessary or relevant to
you. The subscription to our newsletter service is not mandatory.
The frequency of the newsletter will vary according to seasonality and promotional material relevant to our
2. Limited Liability
We reserve the sole right to either modify or discontinue the newsletter, at any time with or without notice
to you. We will not be liable to you or any third party should we exercise such right. Any new features that
We reserve the sole right to unsubscribe users / visitors from our newsletter service, without notice . We
will do so with any subscriber we deem registered with fake data.
We will not share your details without your consent. Should you click on any third party advertisement, it
terms of service before proceeding.
You will be able to unsubscribe from the newsletter at any time.
By purchasing on our website you are automatically opting in to receive our newsletter (you may opt-out
of these newsletters at any time). Opting out of these newsletters after purchase will not affect your